1. Introduction

Welcome to EmailCover, an email coverage and anonymization service.

We respect your privacy and are committed to covering your personal data. This Privacy Policy explains what information we collect, how we use it, and the rights you have under applicable law.

By using EmailCover, you agree to this Privacy Policy. If you do not agree, please discontinue use of our service.

2. Information We Collect

📝 Information you provide:

  • Account details: Name, email address (where emails are forwarded), password.
  • Email aliases: The email aliases you create through our service.
  • Preferences: Your geographic masking preferences, filtering rules, and settings.
  • Payment information: Billing details for paid subscriptions (processed securely via third-party providers).
  • Support communications: Customer service inquiries and feedback.

🤖 Information we collect automatically:

  • Device info: Device model, OS version, IP address, browser type, app version.
  • Usage data: Number of emails forwarded, aliases created, login times, features used.
  • Email metadata: Sender addresses, recipient addresses, subject lines, timestamps (NOT email content).
  • Threat data: Information about blocked spam, phishing attempts, and security threats.

✉️ Email Content:

  • Privacy Guarantee: We do NOT read, store, or analyze the content of your emails beyond what is necessary for spam/threat detection.
  • Encryption: All email content is encrypted in transit and forwarded directly to your destination email address.
  • Temporary Processing: Email content is only temporarily processed in memory for filtering and forwarding, then immediately discarded.

3. How We Use Your Information

We use your data to:

  • Provide email forwarding: Forward emails from your aliases to your destination email address.
  • Geographic masking: Make your emails appear to originate from your chosen geographic location.
  • Spam and threat coverage: Filter spam, phishing attempts, and malicious content using AI-powered detection.
  • Account management: Manage your aliases, preferences, and subscription.
  • Customer support: Respond to inquiries and resolve issues.
  • Service improvement: Analyze usage patterns to enhance our service (aggregated, anonymized data only).
  • Security: Monitor for abuse, fraud, and security threats.
  • Notifications: Send service-related emails (you can manage preferences).

4. Sharing of Information

We do NOT sell your personal data. We may share data with:

Privacy Note: All third-party services we use are bound by strict confidentiality agreements and privacy standards. We ensure that your data is handled securely at all times.

5. Data Retention

  • We keep your account data for as long as you have an active account.
  • Email content: Email content is NEVER stored. It is only processed temporarily in memory and immediately discarded after forwarding.
  • Email metadata: Metadata (sender, recipient, subject, timestamp) is retained for 90 days for security and support purposes.
  • Account deletion: If you delete your account, we will delete your personal data within 30 days, except where legally required to retain it longer.
  • Aggregated analytics: Anonymized, aggregated usage data may be retained indefinitely for service improvement.

6. Your Rights

Depending on your location, you may have the right to:

  • Access: Request a copy of your personal data.
  • Correction: Update or correct your information.
  • Deletion: Request deletion of your data (subject to legal requirements).
  • Restriction: Restrict or object to certain processing.
  • Portability: Export your data to another service.
  • Withdraw consent: Opt-out of optional data collection.

To exercise your rights, contact us at:

privacy@emailcover.company

7. Security

We implement industry-leading security measures to cover your data:

  • Encryption: All data is encrypted in transit (TLS/SSL) and at rest (AES-256).
  • Email encryption: Email content is encrypted end-to-end during forwarding.
  • Access controls: Strict access controls and authentication for our systems.
  • Security audits: Regular security audits and penetration testing.
  • Monitoring: 24/7 security monitoring for threats and intrusions.
  • Data isolation: Your data is isolated from other users and covered by multiple security layers.
  • No-log policy: We do not log email content, only metadata for security purposes.

Your responsibility: Keep your account credentials secure, use a strong password, and enable two-factor authentication. Report suspicious activity immediately.

8. Cookies and Tracking

We use minimal cookies and tracking technologies:

  • Essential cookies: Required for login and basic functionality.
  • Analytics: Anonymized usage analytics to improve our service (you can opt-out).
  • No advertising: We do NOT use cookies for advertising or tracking across websites.

You can manage cookie preferences through your browser settings.

9. Children's Privacy

EmailCover is strictly for users aged 18 and above. We do not knowingly collect data from anyone under 18. If we discover such accounts, they will be deleted immediately.

10. International Users

EmailCover operates globally with servers in multiple countries. Your data may be transferred to and processed in countries where our servers and partners operate.

We ensure that all international data transfers comply with applicable privacy laws, including GDPR, CCPA, and other regulations.

11. Updates to this Policy

We may update this Privacy Policy from time to time. Changes will be posted here with an updated effective date. Significant changes will be communicated via email.

12. Contact Us

If you have questions about this Privacy Policy, please contact us:

📧
Email:privacy@emailcover.company
🌐
Website:emailcover.company
🏢
Address:EmailCover, Global Operations

Company: EmailCover
Service: Email Coverage and Anonymization
Last Updated: January 2025